How does contact-less delivery work? New Zealand Courier driver arrives at your premises and alerts you that they have arrived e.g. knock on your door New Zealand Courier driver will stand about 2 meters away from you and ask for your name, then they will enter it and sign ‘C.D.’ […]

Update
There is a risk of ‘community transmission’ in New Zealand.  For the safety of the general public and our people, all deliveries and pick-ups will continue to be contact-less until further notice – (the crew at NZC reviews the contact-less delivery protocol on a fortnightly cycle / or as required).
For businesses that are closed (or where delivery is impossible) – courier items may be returned to sender.

How does contact-less delivery work?

  1. New Zealand Courier driver arrives at your premises and alerts you that they have arrived e.g. knock on your door
  2. New Zealand Courier driver will stand about 2 meters away from you and ask for your name, then they will enter it and sign ‘C.D.’ (Contact-less Delivery) on your behalf (this will show in the tracking information)
  3. They’ll then place your parcel down in front of them to complete the delivery or in a more appropriate place you indicate e.g. the doorstep

As usual, if you aren’t present when our delivery driver arrives, we will leave a missed delivery card.

Contact-less collections from branches

How does a contact-less branch collection work?

  1. As always, they ask for your name and we’ll go grab your parcel
  2. For signature required parcels, we’ll then enter your name and sign ‘C.D.’ (Contact-less Delivery) on your behalf (this signature will show in the tracking information)
  3. We’ll then place the parcel on the counter at a safe distance for you to pick up

Will all New Zealand Courier branch collections be contact-less?

Yes. This is the standard pick up process for both signature required parcels and non-signature parcels.